Complaint procedure

Client has the right to present its complaint in the suitable form (orally or written form).

Client can present a petition by following channels:

  • By phone +372 61 64 120 (workdays from 9:00 to 17:00);
  • By e-mail;
  • At the website by filling in a feedback form;
  • By post Tornimäe 5, Tallinn 10145;
  • Skype eurex.dealing;
  • At the offices.

OÜ Eurex Capital will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, OÜ Eurex Capital will inform the client about the reasons of the delay and the new deadline.

OÜ Eurex Capital will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post. In case consensus or a satisfactory compromise is not achieved as a result of the proceedings, the client has the right to turn to the next institutions or a court for an independent opinion.

Consumer Protection Board (in case the petitioner is a consumer)
Rahukohtu 2, Tallinn 10130;
Telephone 62 01 700, fax 62 01 701;
E-mail, website

Data Protection Inspectorate
Väike-Ameerika 19, Tallinn 10129;
Telephone 62 74 135, fax 62 74 137;
E-mail, website

Dependant on the district. Additional information